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Raving Fans -- Ken Blanchard, HardcoverWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and

Winner of the Pulitzer Prize

Large Print Format - Easy on the eyes with letters and grids sized for comfortable reading - perfect for adults and seniors

Living like Christ

"Rebecca Kauffman writes like a sunbeam

Frances Flood is a folklorist come to Cumberland Island seeking the source of a legend--and also information about her mother

Filled with helpful visuals and photography

her husband fell ill

Few believers choose this route

Bonus chapters included in this exclusive paperback edition

what life was like on base as well as in London and the English countryside

delicious treat from start to finish

and engrossing